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Havergal Surgery, 9-10 Havergal Villas, Green lane, Tottenham, London, N15 3DYTel: 02088 886662
MBBS, LRCP, LRCS, LRCPS
MBBS, MRCGP, DFFP
The nurses carry out a wide variety of tasks. The nurses are able to advise on immunisation (childhood and travel), family planning, dressings, stitch removal, asthma and ear syringing. The nurses also see patients for checks relating to asthma, diabetes and heart disease.
Triage clinic is run by a nurse practitioner.
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.