Practice Management

Mrs Trudy Galka (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Ms Marcia Greene (f)

Medical Secretary

Mr John Do (m)

Operations 

Reception

Our team of 6 receptionists led by Trudy Galka, book appointments, answer the telephone, deal with requests for repeat prescriptions and help with enquiries generally. Like the medical team they receive ongoing training in practice procedures and protocols. The reception team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Please remember our receptionists have a very difficult task to perform and that they must follow the instructions given to them by the doctors. Please also understand that they may need to ask sensitive questions when dealing with certain requests, particularly when assessing urgency. We hope that you find the professional and courteous approach by our staff helpful and welcoming.

Mrs Rupal Patel (f)
Mrs Kashmira Patel (f)
Ms Amara Norman (f)
Ms Rosheny Rajbahak (f)
Ms Mel Keskinkilic (f)
Ms Yaneech Facey (f)
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