Complaints Procedure

(Please note this page is currently being updated 18/03/22)


Our aim is to give you the best care we can and to help us achieve this we welcome any constructive comments and suggestion you may have about the services provided at Havergal Surgery. Unfortunately there are times when things do not go to plan and if this is the case please let us know so that the necessary steps can be made to rectify things.

We treat every complaint seriously and aim to resolve the matter in an efficient manner. Please note that all complaints are treated in confidence will not affect your care at the Surgery.

If you wish to make a complaint please fill in the form below or comments to

You are always welcome to speak the Practice Manager; Ms Trudy Galka please call 0208 888 6662 between 2:30pm and 3pm Monday to Friday. 

Complaints Procedure

Patient Complaint Form

Complaints Leaflet